PROCESSING TIMES:

Each of our items are handmade to order. Please allow 3-5 business days for processing (days until item is shipped) unless indicated otherwise on the items page. *Please note that the creations of some items require multiple steps, including staining, sanding, painting, and applying finishing coats which does increase production times. Processing time estimate for custom items starts after confirmation of acceptance/approval of proof has been received.  

SHIPPING TIMES:

USPS First Class Mail service is 3-5 days (excludes Sunday) USPS Priority Mail service is 1-3 days (excludes Sunday) USPS Priority Express Mail service is an overnight shipping service but some locations require 2 days.  Delivery times are provided by the United States Postal Service, however, occasionally packages can be delayed and that is beyond our control. If you have a specific "need by" date, we highly recommend that you purchase the Priority Express Mail Service, as this is the only guaranteed service.

RETURN POLICY:

If you need to return your order for any reason, simply contact us within 48 hours of order being marked delivered by USPS. Personalized items and custom items where you have selected a name, photo engraving, etc. are not eligible for return.

Returned items must be in original condition, buyer is responsible for any loss in value if an item isn't returned in original condition. Please be sure to package returned items in a way that they will not be damaged in transit, this is especially important for items containing glass and breakable ornaments.

Buyer is responsible for return shipping and must provide a tracking number. Refund will be applied once we receive items back in original condition. 

CANCELATION POLICY:

Cancelation requests must be received within 24 hours of purchase

PAYMENT:  We accept payment via paypal and stripe.

FAQs:

Q: What is our current processing time? A: Each of our items are handmade to order. Please allow 3-5 business days for processing (days until item is shipped) unless indicated otherwise on the items page.   Some products require multiple layers of staining, sanding and drying before finish coats can be added and humidity and weather impact drying times so be aware and double check the listing.

Q: Do we offer free shipping? A: We currently offer free domestic shipping on orders of $85 or more. 

Q: Do we have any coupon codes? A: Yes, we do offer coupon codes several times throughout the year. Coupons are good on regular priced items only. Coupons must be entered at the time of the order. One coupon may be used per order. Coupons are not valid on wholesale or custom orders. If you received a coupon code from us with your order, it can only be used on our website, calibr8tedcreatoins.com. To be kept up to date on current sales and coupons, you can like us on Facebook, www.facebook.com/calibr8tedcreations, or follow us on Instagram @calibr8tedcreations. 

Q: What are our business hours? When can we be reached? A: Our standard business hours are Monday - Friday from 9:00 am until 4:00 pm EST. If you contact us, we usually will respond with 24 hours. Please see our Shop Announcement section for updates regarding changes to our normal hours as they do vary occasionally especially around major holidays. 

Q: Do we accommodate custom orders? A: ABSOLUTELY, we do take custom orders. Please note, custom items cannot be returned. Please contact us so we may discuss the details.


Q: Do we offer bulk pricing? A: Yes, we do offer wholesale pricing on select items. Please contact us so we may assist you.

 
Q: Do we offer a RUSH order option? A:  If you need something quickly please contact us so we may assist you. We do charge a fee for RUSH orders and that varies based on item.  Some products require multiple layers of staining, sanding and drying before finish coats are added so this option may not be available.  Also, you always have the option to upgrade your shipping speed during checkout.